F.A.Q.

- Is your site secure?
- What is your privacy policy?
- What paper stocks are available?
- Is everything printed in full color?
- What kind of file sizes and types do you accept?
- I'm unhappy with my recent order.
- I'd like to cancel my order.

- How do I place a reorder?
- Can I get an actual proof before I place my order?
- What is the purpose of a PDF?
- Can I upload my own artwork or design?
- Which shipping methods do you use?
- Payment & Shipping

I have a question or concern. How can I contact you?

We are committed to making your experience with Oxium Print a positive one. You can call our customer toll-free number ( 718-406-9093) Monday - Saturdays 10AM and 9PM. 

OXIUM PRINT
9416 Roosevelt Avenue,
Jackson Heights NY 11372
We're also on Facebook and Twitter.

Is your site secure?
Yes. Oxium Print is secured by VeriSign. VeriSign is the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and communicates for websites, intranets, and extranets. It's the trusted mark of high assurance for internet security and enables the strongest SSL encryption available to every site visitor.

What is your privacy policy?
Oxium Print wants you to be fully aware of our business policies and practices. Please visit the privacy policy section of the website. If you have any questions or comments about this policy, please use the Contact Us form and select the subject line "Privacy Policy Question."

What paper stocks are available?
Depending on what product you're ordering will depend on the selection of paper stocks you have. Throughout the site you'll find products available in our standard stock (110 lb), linen stock, or recycled stock. We've offered many choices to help fit your aesthetic and budget needs. Just take a look!

Is everything printed in full color?
Yes.

I saw that image and logo uploads are entirely free. What kind of file sizes and types do you accept?
To ensure the best possible quality, please make sure that the image files you upload meet the following criteria:

Acceptable File Formats:

• - JPEG (.jpg / .jpeg / .jpe)
• - PNG (.png)
• - Bitmap (.bmp)
• - TIFF (.tif / .tiff)
• - PDF (.pdf)
• - GIF (.gif)
• - EPS (.eps)

Resolution:

• - 300 dpi photos are best
• - Very large (1900 pixels wide or more) 72 dpi photos are acceptable, but resizing may be limited.

File Size:

• Images must be 20 MB or smaller.

Dimensions:

• - Images must not exceed 7800px for the width and height.
• - This maximum is for 300 dpi or smaller.

I'm unhappy with my recent order.
First, we're so sorry to hear that you're unhappy with your order.
We stand behind our 100% Satisfaction Guarantee we will reprint any job ONLY if it was a technical issue.
We ARE NOT responsible for spelling errors, Copyright images used or provided by our customer.
We URGE YOU to call us if there are any questions 

and urge you to send the entire product back to us, within 30 days of receiving it , with your Order Number, for an exchange or full refund. Please return the product to: OXIUM PRINT 9416 Roosevelt Avenue Jackson Heights NY 11372

I'd like to cancel my order.
Due to the speed of processing your order, we are unable to cancel it. For more information please email us (info@oxiumprint.com) or call our customer toll-free number ( 718-406-9093).

How do I place a reorder?
You can place a reorder by simply clicking "Reorder," and providing the requested information. From there locate the item you intend to reorder, click on it, and then tell us if you'd like the same or wish to make any changes to it.

Can I get an actual proof before I place my order?
You bet. Click on "View Proof," located in your shopping cart once you have added your item to the cart. The proof allows you to receive a low resolution PDF that is perfect for downloading to your computer, or printing on printer paper. You can review the image with business associates or friends, get opinions, and then place your actual order.

What is the purpose of a PDF?
A Portable Document Format (PDF) enables you to view all images in low resolution. It is ideal for downloading onto your computer, or printing onto printer paper.

Can I upload my own artwork or design?
Yes. If you have requested a FREE ftp account use the user name and password to start uploading your files.

Email:

Password:

Forgot your password?

ShareFile by Citrix

Please send an email to : lenin@oxiumprint.com  
and request a temporary or permanent account.

Which shipping methods do you use?
Our standard method is ground transportation via UPS (shipment arrives in 3-7 days), USPS (shipment arrives in 3-13 days) and other selected carriers. There are a number of expedited shipping options as well:

- 3 Days Guaranteed (1 production day plus UPS second day air delivery)
- 2 Days Guaranteed (1 production day, plus UPS next day air delivery)

Which countries, other than the United States, do you ship to?
Unfortunately, at this time we only ship within the United States.

PAYMENTS

What payment methods do you accept?
Visa, Master Cards, Amex , Paypal, Cash, COD, Invoice.

How do I report a billing error?
Questions regarding your charge account will be forwarded to our Customer Credit Department. Please use the Contact Us form and select the appropriate subject line from the drop down menu. 

Or call 718-406-9093